PRIVACY POLICY

Document Name: Privacy_Policy_v1.0 Effective Date: [Insert Date]

1. MISSION STATEMENT

HydroDefend ("We," "Us," "Our") is committed to the security of your data with the same rigor we apply to the security of your property. This Privacy Policy outlines how we collect, use, and protect your personal and telemetry information.

2. INFORMATION COLLECTION PROTOCOLS

A. Personal Identification Data We collect information you provide directly when "Initializing Assessment" or purchasing a Defense Grid, including:

  • Full Name and Property Address.

  • Contact Information (Email, Phone Number for Alerts).

  • Payment Information (Processed via third-party secure gateways; we do not store raw credit card data).

B. System Telemetry & Device Data Our systems (Sensors, Valves, and Hubs) collect environmental data to function. This includes:

  • Water flow rates and usage patterns.

  • Temperature and humidity readings.

  • System status logs (Battery levels, signal strength, connectivity history).

  • Alert history (Time and date of leak detection events).

3. DATA UTILIZATION

We utilize this data strictly for the following operational purposes:

  • Operational Continuity: To detect leaks and trigger shut-off protocols.

  • Notification: To send emergency SMS, Push, or Email alerts regarding your property status.

  • System Optimization: To analyze sensor performance and recommend maintenance (e.g., low battery warnings).

  • Insurance Verification: To generate your "Certificate of Active Defense." We do not share your data directly with insurance carriers unless you explicitly request us to send a verification report to your agent.

4. DATA SHARING & THIRD PARTIES

We do not sell your data. Your privacy is a component of your security. We only share data with:

  • Service Partners: Field technicians for installation and maintenance.

  • Infrastructure Providers: Cloud hosting services (e.g., AWS, Azure) that maintain the dashboard infrastructure.

  • Law Enforcement: Only if compelled by a valid court order or subpoena.

5. SECURITY PROTOCOLS

We employ enterprise-grade encryption and secure socket layer (SSL) technology to protect data transmission. However, no digital transmission is 100% secure. You acknowledge that you provide data at your own risk.

6. YOUR RIGHTS

You have the right to request:

  • A copy of the personal data we hold.

  • Correction of inaccurate data.

  • Deletion of your account and data (Note: This will render your HydroDefend system "Offline" and disable alert capabilities).